Survey

Full Name

Email

Gender

Date of birth

Staff member that assisted you *Please fill the required field.

Did the product/s meet your individual need? *Please fill the required field.

Do you feel the F&I staff treated you fairly throughout the entire process? *Please fill the required field.

Was the advice you received from the F&I suitable and did it take into account your specific circumstances? *Please fill the required field.

Were you provided with clear information and kept appropriately informed before, during and after the point of sale? *Please fill the required field.

Have you faced any unreasonable post-sale barriers to date? (These are barriers that may cause you to change a product, switch a provider, submit a claim or make a complaint) *Please fill the required field.

Has the product, to date performed as the F&I staff member led you to expect? *Please fill the required field.

What is your overall level of satisfaction with our products and services? *Please fill the required field.

Please rate the staff member on Efficiency: *

Excellent

Good

Average

Poor

Very Poor

Please fill the required field.

Please rate the staff member on Knowledge: *

Excellent

Good

Average

Poor

Very Poor

Please fill the required field.

Please rate the staff member on Understanding of your needs: *

Excellent

Good

Average

Poor

Very Poor

Please fill the required field.

Please rate the staff member on politeness: *

Excellent

Good

Average

Poor

Very Poor

Please fill the required field.

Please rate the staff member on Reliability: *

Excellent

Good

Average

Poor

Very Poor

Please fill the required field.

Is there anything else that you would like to share with us that could help us improve our services? *Please fill the required field.

Was there any particular aspect of the service that stood out? Please explain. *Please fill the required field.

Welcome to our,

Customer Satisfaction Survey